Privacy Policy
Effective Date: May 21, 2025
Solid Rock Group LLC manages Online Stores and order fulfillment on behalf of CareQuest Solutions (“we,” “our,” or “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services to sell or purchase bedsheets and pillowcases through Online Stores operated by Sales Leaders and Representatives affiliated with senior care organizations, real estate brokers, hospitals, and other industries.
1. Information We Collect
We collect personal information from two main groups:
A. Sales Leaders & Representatives
When Sales Leaders register to open a Online Store and onboard Sales Reps, we collect:
- Full name
- Email address
- Phone number
- Information to process commission payments
- Store-related setup information
B. Customers (Buyers)
When customers place an order through a Online Store, we collect:
- Full name
- Email address
- Phone number
- Shipping and Billing address
- Payment information (processed securely via Stripe)
We do not store your full credit card number or CVV. All payment transactions are processed by Stripe, a PCI-DSS-compliant payment provider.
2. How We Use Your Information
- Register and manage Online Stores
- Fulfill and ship product orders using ShipStation
- Send commission payments to Sales Leaders and Reps
- Provide customer support and order updates
- Maintain tax, compliance, and payment records
- Improve our services and customer experience
3. Sharing Your Information
We do not sell or rent your personal information. We may share it with:
- Stripe (for secure payment processing)
- ShipStation (to coordinate order fulfillment and shipping)
- Shipping carriers (e.g., USPS, UPS, FedEx)
- Internal systems and support staff
- Government agencies or legal authorities, if required by law
4. Data Security
We use SSL encryption and follow industry-standard practices to keep your data secure. Payment information is never stored on our servers and is processed securely by Stripe.
5. Your Rights and Choices
You may:
- Request access to your personal data
- Ask us to correct or delete your data
- Unsubscribe from promotional emails at any time
6. Third-Party Services
Our services may link to third-party platforms or tools. We are not responsible for their privacy practices and recommend reviewing their policies separately.
7. Children’s Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect information from anyone in that age group.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.
9. Dispute Resolution and Arbitration
By using our services, you agree that any disputes or claims arising out of or relating to this Privacy Policy, your use of our website, or our services will be resolved exclusively through binding arbitration, rather than in court.
- Arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA).
- The location of the arbitration will be Dallas, Georgia.
- Each party will bear its own legal costs, unless otherwise determined by the arbitrator.
- You agree to waive any right to a jury trial or to participate in a class action.
This section does not limit your rights under any applicable state or federal consumer protection laws.
10. Limitation of Liability
To the fullest extent permitted by law, Solid Rock Group LLC’s liability for any claim arising from your use of our services is limited to the amount you paid for the order in question. We are not liable for indirect, incidental, or consequential damages.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Solid Rock Group LLC
Mailing Address: 2706 Narroway Church Circle
Dallas, Georgia 30132
Phone: 404-932-7811
Email: support@carequestsolutions.net